Video consults are available for anyone!
Video and Telephone Visits
We are now offering telehealth video visits with Dr. Stern or Dr. Quintoro for both new and current patients.
Flatten the Curve with Virtual Visits
Our health care system is going to be overloaded during the COVID-19 crisis. In trying to flatten the curve, we are offering telehealth consults and follow-up visits for both new and old patients. As podiatrists, we can help you with your foot and ankle problems.
In order to keep yourself, your family, and your community healthy, please ensure you maintain as much physical distancing as possible.
Dr. Stern or Dr. Quintoro Can Provide You with the Best Treatment Options During a Video Visit
To schedule a video consultation with Dr. Stern or Dr. Quintoro, please call us at 604-687-3668 or email receptionsternfootdr@gmail.com.
How Video Visits Work
Schedule a telehealth appointment with Dr. Stern or Dr. Quintoro by calling us at 604-687-3668 or emailing us at receptionsternfootdr@gmail.com.
We will send you an email invitation for a video visit via Zoom.us or doxy.me
At the appointed time, you can log in using the link in the email you received.
You can use your phone, tablet or desktop computer.
You will have a face-to-face Podiatric consult…and sometimes face-to-foot as he may ask you to show him your foot!
Other telehealth options are phone, FaceTime, or Google Duo if preferred.
What Conditions Can We Discuss or Review Via Video Visits?
We can diagnose and provide comprehensive treatment plans for most lower extremity musculoskeletal conditions, including:
Plantar fasciitis
Tendonitis
Top of foot pain
Ball of foot pain
Big toe joint pain
Heel pain
Ankle sprains
Other aches and pains of the feet and ankles
Running and other sport injuries
Fungal toenails
Toe pain
Review x-ray, ultrasound, MRI or CT scan results
Other Issues We Can Cover on a Video Visit Include:
Shoe recommendations
The best prefabricated insoles and other products for your particular foot condition
When to consider custom orthotics and, for those outside of the greater Vancouver area, how to find an expert practitioner near you (we’ll even do the research to find you the best possible person)
Appropriate stretching and strengthening plans for specific conditions
Return to work or activity plans
If Dr. Stern or Dr. Quintoro determines that you would benefit from a specific item, such as a particular arch support, brace or other foot products for example, we will send you links to the exact item that will provide the best relief for your problem. You can then purchase the items online.
Video Visits Prior to In-Office Visits
If we feel that the problem is urgent or requires x-rays or hands-on treatment right away, then we will let you know.
If you are in Vancouver (main office), Surrey or Coquitlam (satellite offices), we will see urgent conditions in our Vancouver clinic or we will make an appropriate referral or recommendation for you to see one of Dr. Stern’s associates in another location.
Regardless of your condition, we may recommend a screening video visit prior to an in-office visit.
By doing this screening, we can improve the efficiency of the visit and decrease both the time spent in clinic and the number of staff interactions necessary.
All of this helps to maximize physical distancing and flatten the curve!
What Conditions Can We Not Treat Via Video Visits?
We obviously cannot do hands-on treatment (for example: ingrown toenails), but regardless of your issue, we can provide you with the best available home treatment and guide you as to where you can get the treatment you need.
If we determine during your video visit that we do need to see you in the office, we will set that up ASAP for you, in a safe and timely manner. Even if you do need to be seen, having the telehealth visit first will make your in-office visit shorter and more efficient.
Who is Eligible for Video and Telephone Consults?
Anyone is eligible for telehealth with Dr. Stern or Dr. Quintoro
We recommend video visits if possible as we often will want you to show us your foot. Existing patients can also opt for a telephone consultation if the video visit is not convenient.
Does Insurance Cover Video and Telephone Visits?
Telehealth is not an MSP benefit, but almost all insurance plans will reimburse telehealth visits just as they would cover in-person office visits. A detailed receipt will be emailed to you following your telehealth consultation, which would be suitable to be forwarded to your insurance company if requested.
To Get Started Now and to Schedule Your Telehealth Visit with Dr. Stern or Dr. Quintoro, Call Us at 604-687-3668 or Email Us at receptionsternfootdr@gmail.com.
